| hp psc 2410 photosmart all-in-one |
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 | hp psc 2410 photosmart all-in-one by tmcash (7/5/06 9:37 PM) reply | +1 + / - | i have a hp psc 2410 photosmart printer and one day it just started making a weird noise after i turned it on. the color display flip-up small screen on the printer just has an hourglass working constantly and i have already tryed to restore it but to no avail. When I turn it on it makes the same repeatative noise over and over again and then after a minute it goes off but the hourglass is still on the screen and the the printer power light just blinks, none of the other lights, like fax, copy, etc. will come on either?
any ideas, has this happened to anyone?
please help!
tmcash_2000@yahoo.com
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| Re: hp psc 2410 photosmart all-in-one by twjensen (7/9/06 3:47 PM) reply | + / - | My 2410 started the same thing this morning after power outage - found this response from last year - hope it helps - did for me!
Re: HP psc 2410 photosmart turn on problem by cdpena@sbcglobal.net (10/28/05 2:46 PM) reply + / -
I was having the same problem. The printer is now working. What I did to correct the problem was to hold the cancel button down before I turned the printer on and hold it down through the start up process.
Good luck,
cdp
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| Re: hp psc 2410 photosmart all-in-one by Sandra Hardwick (7/18/06 9:18 AM) reply | +1 + / - | I have recently printed off many photos for a project.
The third colour cartridge gave me weird colour/spoilt photos although the alignment page ticked OK.
I removed both cartridges and did another alignment page.
This time wrong colours/ colours missing.
My deadline is in 2 days time - help please?
Is it a faulty cartridge or my printer?
Sandra
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| Re: hp psc 2410 photosmart all-in-one by theprinterman (7/18/06 10:14 AM) reply | + / - | Faulty cartidge(s)
Replace cartidge(s)
Cheers
Bill
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| Re: hp psc 2410 photosmart all-in-one by cash4jenn (9/6/06 6:33 PM) reply | + / - | I'm having the same problem. It started when I pressed the cancel button, then it restarts and makes the grinding noise then the on light flashes until it turns itself off. Pressing the cancel button before plugging in the printer doesn't fix this. Does anyone else have any suggestions? I know it's just a glitch that sometimes rights itself, but it's not doing it this time. Help!!
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| Re: hp psc 2410 photosmart all-in-one by Anonymous (10/17/06 1:29 PM) reply | + / - | I have the exact same problem. Did you find a solution? Is there any reference for opening up the printer to see if some mechanical part is not engaging?
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| Re: Re: hp psc 2410 photosmart all-in-one by Ken Ealy (11/3/06 9:16 PM) reply | + / - | I'm in the same boat. If there is a cure, please share.
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 | Re: hp psc 2410 photosmart all-in-one by spiritn_truth (11/7/06 3:36 PM) reply | + / - | I also have the same annoying problem. When it first started doing this I could run a test page and it would start working. Now, I can't do anything to fix it. I have uninstalled and reinstalled the software a couple times and also chatted online with HP help and they said it sounded like a hardware problem. I sure hope someone out there has a solution before I can no longer hold my temper and take a hammer to it!
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 | Re: hp psc 2410 photosmart all-in-one by Deon (11/20/06 5:16 AM) reply | + / - | We accuired this machine for the photostat and fax capablities. It worked for us for about two years as fax and photostat, but now I would like to make full use of it,but the software package has gone a.w.o.l. Can somebody please help me out , The software I tried to install from the net just don't seem to work.
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| Re: hp psc 2410 photosmart all-in-one by Anonymous (12/19/06 10:10 PM) reply | + / - | Hello,
I have checked numerous of sites and no one seems to know of any solutions to this..I have tried them all for this HP psc 2410 printer, and they all are not doing nothing. Luckily I have my old printer, since I bought this thing for my work office. I have found that bigger isnt always better. I am never buying from this company again until they have answers to these problems.
Not everyone is made of money, and those of us who do buy things with our hard earned cash try to buy quality not just quanity. This is junk, and I feel they should be sued for False Advertising. Its not all what its hyped up to be...I had this thing for nearly 2 years with nothing but problems, and this is real sad. From the get go I had problems with it? Hello!
And if anyone who is reading this is from those companies. I feel someone owe's some people a refund and an apology for selling junk products to loyal consumers.
Hope some of you find a solution, but doesnt look like there is one. Take care.
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| Re: hp psc 2410 photosmart all-in-one by whb4th (12/29/06 9:59 AM) reply | + / - | Have a hp psc 2410xi connected to dell dimension via usb 2.0 port... Problem is when i boot machine it will not go to win xp logo screen; after i power off hp xp starts...
Any suggestions??
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 | Re: Re: hp psc 2410 photosmart all-in-one by mnpmoseley (1/4/07 8:29 PM) reply | + / - | have read LOTS of pleas for a fix for this. This is what I have tried,
1.All the resets in the world.... did not work.
2.Reinstall software... did not work
3.contact hp tech......did not work , got offered to spend more money on more junk though
4.Hold down cancel while turning printer on.... did not work
5.Waiting a week of it unplugged.........WORKED SOMETIMES
6. Cleaned underside of scanner glass.... did not work, but i believe it needs to be done to have it all work right.
LAST BUT NOT LEAST Lucky number 7..... Moved scanner head to middle of printer(pushed with hand) then turned on. Oh how glorious!!!!!!!!!! It works! It really Works!!!!! Now I haven't turned it off yet and started again to see if it stays..right now I have to do some much needed work, in case it isn't permanent....
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| Re: hp psc 2410 photosmart all-in-one by applepiejo (1/6/07 12:31 AM) reply | + / - | Well I've given up had an hp psc 2410 for 2 years, last summer after a power cut the grinding started. Regular occurence now after paper jams/power cuts etc, done everything, cleaned it to the letter as suggested tried moving the scanner head, resets everything, so it's going..I hate this machine with a passion, life is too short too own an HP.
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| Re: Re: Re: hp psc 2410 photosmart all-in-one by Anonymous (1/13/07 5:11 PM) reply | + / - | how do you open the scanner, to move the scanner head
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| Re: hp psc 2410 photosmart all-in-one by homeseller (3/1/07 6:52 PM) reply | + / - | I'm having a problem trying to get this printer to align after installing a new ink cartridge. I had this printer for 2 1/2 years and for the most part it's been great, however I'm ready to throw it to the wolves at the momment because of the problem I'm having with it now. Every time I try to align or calibrate the printer it either does a paper jam or says that it's out of paper as well as the fact that it won't proceed with the alignment at all because of constant readings of a paper jam or no paper at all. Not to mention that it will pull the paper through about half way and then stop and instruct you to hi the OK button to start the alignment again, but it never does the alignment!!!! I need help over here before I throw this machine at a brick wall!!! Has anyone else had this problem out there? Are there any solutions to this issue?
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| Re: hp psc 2410 photosmart all-in-one by LoriK (4/25/07 10:11 PM) reply | + / - | Jeesh - how many people have this problem with the noisy nonworking printer? How do you move the scanner head? I'll try anything...
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| Re: hp psc 2410 photosmart all-in-one by tojosco (5/9/07 11:03 AM) reply | + / - | Piece of crap buy a new printer - the only solution!
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| Re: hp psc 2410 photosmart all-in-one by Mollysurfer (6/4/07 8:06 PM) reply | + / - | I'm in the same boat as the rest of you (or most anyway). I HATE my HP psc 2410 photosmart almost as much as I despise the folks who work at HP. They're a bunch of ungrateful morons. Because we unwittingly purchased this product and are now stuck with a LEMON adn they have a job due to our naivity.
Anyway, what has always worked for me anytime I get a weird error message like, "Print cartridge in right stall not supported," I simply replace the black ink cartridge.
I have logged complaints with HP several times reagrding this bogus message and other messages when in fact all it is, is an ink issue. Of course, at HP they don't care if it renders the ENTIRE unit USELESS until the cartidge is replaced. Foolish design. I was told by HP today that it's a "printer first" and it's somehow my error that I bought an all-in-one when most of the time I use the other functions (scanning & faxing). I balked at that commment.
**Who would think that a single ink cartridge needing replacement would render an entire unit usless and cannot be overridden.**
I will NOT purchase another HP after this!
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| Re: Re: hp psc 2410 photosmart all-in-one by Romana (6/25/07 2:24 PM) reply | + / - | I have had this crappy 2410 and gotten the noisy cartridge problem. It has now been sitting on the desk unplugged for months. I have not been able to fix it at all. It seems I'm not the only one at all!!!
I am sticking with Brother as I have had no problems with my brother machine.
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| Re: hp psc 2410 photosmart all-in-one by implodedstar (6/29/07 12:43 PM) reply | + / - | To move the scanner head, you will need to take off the cover for the scanner and use a hex key and unscrew three screws, and then lift it up and fittle with the belt that moves the printer along.
I am trying starting it up in different positions to see what can get it to work right. This is seriously irritating.
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| Re: hp psc 2410 photosmart all-in-one by lorik (6/30/07 1:06 PM) reply | + / - | It never did work for me, got a new one. as I see it, they're basically disposbable. sad
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| Re: hp psc 2410 photosmart all-in-one by hallostudd (7/1/07 8:14 PM) reply | + / - | We accuired this machine for the photostat and fax capablities. It worked for us for about two years as fax and photostat, but now I would like to make full use of it,but the software package has gone a.w.o.l. Can somebody please help me out , The software I tried to install from the net just don't seem to work.
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 | Re: hp psc 2410 photosmart all-in-one by LoriK (7/2/07 9:34 AM) reply | + / - | Email me your address, I'm sure I have it around. btw my fax NEVER worked. lckovacevic@stoel.com
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| Re: hp psc 2410 photosmart all-in-one by Anonymous (7/7/07 8:37 AM) reply | +1 + / - | MY HP PSC 2410 PHOTOSMART ALL-IN-ONE JUST MAKE WEIRED NOISE AFTER I TURNED IT ON. THE COLOR DISPLAY FLIP-UP SMALL SREEN ON THE PRINTER JUST THE HOURGLASS WORKING CONSTANTLY. WHEEN I TURNED IT ON IT MAKE THESAME REPEATED NOISE OVER AND OVER AGAIN AND THEN AFTER SEVERAL MINUTES IT GOES OFF, BUT THE HOURGLASS WILL STILL ON SCREEN AND THE THE PRINTER POWER LIGHT JUST BLINKS.
PLEASE HELP.
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| Re: hp psc 2410 photosmart all-in-one by twjensen (7/14/07 11:42 AM) reply | + / - | Well it did it again - on start-up it just sits, clicks and grinds. Once again after the power went out for just a second. This time I pluged it into my UPS to hopefully prevent the power outage problem. Over the last 3 weeks I have tried all the above again (last time it started correctly by holding the "Cancel" button down during start-up) several times. Finally started working correctly on the seventh time of moving the scan head to the center of the scan bed. I think it is just luck of the draw when it will begin to work correctly.
I also was chatting with HP - over 2 hours - a waste of time! They tried to get me to trade up to a newer but refurbished printer, the cost was more than they were advertising the same NEW printer on their website - what a joke!
Keep trying or go buy something other than HP!!
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| Re: hp psc 2410 photosmart all-in-one by Anonymous (7/15/07 11:59 AM) reply | + / - | I HAD THAT SAME SUPID CLICKING PROBLEM, holding the cancel button works,but i didnt use my finger, I used a eye brow pencil, myy finger couldnt hold it down all the way...now it works...im good now.
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| Re: hp psc 2410 photosmart all-in-one by Anonymous (7/15/07 12:53 PM) reply | + / - | I HAD THAT SAME STUPID CLICKING PROBLEM, holding the cancel button works,but i didnt use my finger, I used a eye brow pencil, myy finger couldnt hold it down all the way...now it works...im good now.
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| Re: hp psc 2410 photosmart all-in-one by amanda2 (7/29/07 7:24 AM) reply | + / - | The pushing the cancel button down trick WORKED!!! YAY!! I wanted to chuck the thing out of the window everytime I heard that scanner grinding in there.
Thank you so much to the person who figured it out:)
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| Re: hp psc 2410 photosmart all-in-one by hp sucks (7/30/07 8:00 AM) reply | + / - | friggin piece of junk.. what a waste.
Nothing works for my 2410. the only thing left for me is to throw it into the HP center.
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| Re: hp psc 2410 photosmart all-in-one by Tullie (8/2/07 12:28 PM) reply | + / - | My 2410 has been OK, but now the fax component has stopped working altogether. Does anyone know the basic things to try to restart it? I am still lookin for my original installation disc, but HP says that my system checks out and all software is updated. Is this a software or mechanical issue? How do I check?
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| Re: hp psc 2410 photosmart all-in-one by Bert  (8/2/07 3:09 PM) reply | + / - | Before assuming the problem is with the fax make sure that your phone line is working and that the phone cable is working and plugged in securely. The easiest way to test them is to plug the phone cable into a known working phone. If you have a dial tone press a number on the keypad and listen to the line. It should be free of hum and crackling.
If you've done the above test and everything seems okay, then the fax module is probably the source of your problem. I'm fairly certain that it is separate from the main electronics board. Unfortunately HP does not sell the module or reveal it's part number (P/N). Perhaps someone on the forum has the P/N. Once you have the P/N there is a possibility of finding a used part seller that has it in stock.
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| Re: hp psc 2410 photosmart all-in-one by CorrieS (8/6/07 1:54 AM) reply | + / - | Hi! My psc2410 is a few years old now and I have never had any problems until now. When printing it regularly stops with a warning message 'The Print Cartridge Is Stalled'. There is nothing jammed inside and it's clean. And it won't print properly now either. If you print an A4 Page with a border around the edge, 2 of the edges are nearly straight but the other two and the image goes out of line. This happens whether I print from a file or use the photocopier. (I hope that makes sense!) Does anyone have any ideas please? Thank you!
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| Re: Re: hp psc 2410 photosmart all-in-one by Anonymous (8/6/07 12:44 PM) reply | + / - | Bert- Thank you for your help. The problem did seem to be the phone line. I plugged the 2410 into a different phone jack & it now works. Thanks for the detailed instructions, you just saved me the expense of buying a new machine!
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| Re: hp psc 2410 photosmart all-in-one by Bert (8/6/07 4:53 PM) reply | + / - | CorrieS
Clean the encoder strip on both sides with a paper towel and water. Be cautious or you will disconnect the encoder strip from it's mounting hooks. The encoder strip is a thin plastic piece that runs horizontally the length of printer at the midpoint of the carriage.
If cleaning the encoder strip fails to solve the problem, the carriage rod probably needs to be lubricated. I believe that HP originally used grease to lubricate the rod, not just any grease but a low viscosity grease. Some people have used common silicone grease and other types and ended up making the problem worse. A reliable person on this forum has suggested Chemplex 710. You should be able to find it online.
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| Re: hp psc 2410 photosmart all-in-one by CorrieS (8/7/07 1:19 AM) reply | + / - | Thank you Bert! I shall try that and see if it works!
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| hp psc 2410 color cartridge error by dunkir (8/10/07 4:11 AM) reply | + / - | hey Bert you seem to be the man with the answers. Yes I've had many of the same problems above - the endless grinding which suddenly and mysteriously fixes itself. but now i have a new problem...
i turn it on and it says 'remove and check color cartridge' so i do that, close the printer, it says 'press ok to print align page' so i do that, it thinks for a while, makes a few noises, maybe pulls in a page, thinks for another 15 minutes before telling me to 'remove and check color cartridge' so i do that, close the printer, it thinks for a bit longer and comes back with the same message over and over and over. i've tried turning it off and on again, unplugging it, leaving it for several weeks, tried different cartridges but it just won't budge.
i'm quite happy to get out a hex key before i resort to a sledgehammer, as long as i have some idea what to tweak once i get inside. so please help!
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| Re: hp psc 2410 photosmart all-in-one by Bert (8/10/07 8:41 AM) reply | + / - | Clean the cartridge and carriage electrical contacts with a cotton swab and alcohol. Do this for both cartridges. If the error continues you may have a defective cartridge, particularly if you are using refilled cartridges.
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| Re: hp psc 2410 photosmart all-in-one by lewy (8/10/07 10:28 PM) reply | + / - | Thanks for the info everyone. Scanner head jammed but holding cancel during startup did not resolve the problem! Had to open up and manually move head to get it to reset. To do this:
1) Remove scanner cover by pulling forward hinge clip and lifting cover vertically.
2) Remove control panel by sliding forward... I worked this out but trying to lever cover vertically and breaking off all of the clips :-(( ...... Printer still works and control panel stays in place although it is loose
Note: There are two clips at back and two at front
3) Remove 5 Screws using Hex Driver - Size 10. There are two screws on left , two on right under the control panel and one in middle at the back under the cover hinge.
4) Lift the top up, slid scanner head to middle.
5) Put it all back together and turn it on... hopefully away you go
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| Re: Re: hp psc 2410 photosmart all-in-one by Anonymous (8/15/07 12:47 PM) reply | + / - | Hi! My 2410xi all-in-one was also having the clicking problems and would not start up! I also chatted with HP and they could not resolve my issue. I tried the 5 steps suggested above about moving the scanner head. After preforming the steps it stopped the clicking but it still won't start up! Help! What can get this printer started up and usable! I'm needing this printer. There has to be something else I can do to make this work! Thank you!
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| Re: hp psc 2410 photosmart all-in-one by Bert (8/15/07 3:47 PM) reply | + / - | A clicking (grinding) sound coming from the scanner is caused by the scanner head drive belt slipping, most likely because it cannot find it's index position (or home position). Failure to find it's index position (IP) causes the scanner head to eventually hit something solid causing the belt to slip (grind, grind). (Imagine what would happen if a scan was started from a random place.) The scanner establishes it's IP by detecting a white strip on the underside of the glass on the far right.
Why can't the scanner head find the white strip? There are several possibilities, the main electronics has failed, the scanner head has failed, the white strip it too dirty to be detected, or the scanner head bulb and/or mirror are dirty. (A dirty scanner head bulb or mirror is sort of like me trying to see through fogged glasses).
My suggestion is to clean the underside of the glass, giving particular attention to the white strip. Then clean the scanner bulb (gently) and the mirror (in the long slot) with a cotton swab sparingly moistened with Windex or similar cleaner. Doing this in addition to all of the other "magical" solutions suggested may get the scanner working.
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| Re: Re: hp psc 2410 photosmart all-in-one by Anonymous (8/15/07 5:31 PM) reply | + / - | I tried your hints about cleaning all the parts and it still doesn't want to start up. It just sits there with the hourglass and refuses to do anything. We did notice, however, when we were cleaning the scanner head that the skinny white straw type thing has a small piece missing from it. I don't know if the clicking caused it to break or what. Would this be causing our problems? Hopefully there is some solution to this problem as I'd really hate to buy a new printer when this one was like $300.00. Thanks!
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| Re: hp psc 2410 photosmart all-in-one by Bert (8/15/07 6:47 PM) reply | + / - | If the "skinny white straw" is made of glass and is approximately the the length of the scanner head, then you are referring to the scanner bulb. If the broken area reveals that it is hollow, then the bulb is a goner and the scanner with it.
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| Re: hp psc 2410 photosmart all-in-one by iceprincess928 (8/15/07 8:24 PM) reply | + / - | Hi All!
I have a question. Does anyone know how I can install the printer without the installation CD? Much thanks!
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| Re: hp psc 2410 photosmart all-in-one by Bert (8/15/07 9:07 PM) reply | + / - | It depends on which operating system you are using. Windows Vista will automatically install the needed driver. If you are using Windows XP or 2000 you must download the driver. If you are using Windows 98/ME you are out of luck because HP no longer supports 98 or ME.
Go here if you need to download a driver.
http://h10025.www1.hp.com
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| Re: hp psc 2410 photosmart all-in-one by Jayhawk89 (8/17/07 1:48 PM) reply | + / - | I had the same problem; After power failure, the scanner head kept grinding and the printer would fail to start properly. I tried several of the reset remedies suggested here, including cleaning the internal scanner glass. Initially, no luck.
The HP support web site has step by step instructions about how to clean the scanner:
http://h10025.www1.hp.com
I did all of this, and tried to power up - but again, no luck.
I finally tried something different. It is a hot and humid summer right now, so I took a hair drier and blew hot air into the scanner unit for a minute to remove any humidity that might be inside.
I then plugged in the power WITH the Cancel and ENTER buttons pushed, and the printer seemed to reset properly and now WORKS!
I don't know what combination did the trick, but perhaps the hair drier trick might work for someone else.
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| Re: hp psc 2410 photosmart all-in-one by RNickel (8/17/07 2:51 PM) reply | + / - | I also had the same problem with the flashing on light and the hourglass on the LCD. Holding the cancel button down didn't work. Took it apart and cleaned it, and lubricated the scanner carriage shaft and moved carriage to half way point as suggested and started back up but this also didn't work. I then did a partial re-set of the unit by unplugging it, holding down the pound key and the #3 key and plugging back in. When the LCD showed the partial re-set I let go of the buttons. It went through its re-set and start up and went right to printing a test page and it worked fine after that. Hope this might work for some of you.
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| Re: hp psc 2410 photosmart all-in-one by Anonymous (8/27/07 7:35 AM) reply | + / - | I just got one of these printers (1024xi)for free--because of the same problem--hourglass just sit's there--also after doing all the reset bit and head moving--still didnt fix it--well at this point I figured it's already broke lets take it appart.
I removed the rear paper jam door and found two screws--so I removed them and pulled down on the trim piece--removing it--and low and behold I found that the ribbin cable(top one on board) was loose--I unpluged both ribbins and reseated them---sure enough it started working(scanner light comes on now at initilization)
working fine now and it was free!!!.
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 | Re: hp psc 2410 photosmart all-in-one by MCatson (11/2/07 11:40 PM) reply | + / - | My PSC 2410 (for Mac) was working fine for two years. Now when I try to print, the desktop icon gets a red exclamation mark on it and the document stays in the que and won't print.
I have re-installed the latest software and the problem wasn't resolved. There is ink in the cartridges and I can print a test page but not a document.
Any ideas?
Thanks!
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| Re: hp psc 2410 photosmart all-in-one by Maynard57 (11/3/07 2:19 PM) reply | + / - | Moving the scanner head fix.
Yep. I had to go in, too. Busted a couple of pieces on the way, but hey, its a psc 2410 so it deserved to be injured.
On my first run, I slid the scanner head to the half way point, but it started grinding when it returned to the right side. I then slide it all the way over to the left and fired it up.
Oh, happy day. It works again.
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| Re: hp psc 2410 photosmart all-in-one by CorrieS (11/11/07 11:28 AM) reply | + / - | I've given up with my psc2410 now and just bought an Epson RX685.
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| Re: Re: hp psc 2410 photosmart all-in-one by Anonymous (11/17/07 2:54 PM) reply | + / - | I plugged the model number into Google & found W98 drivers in two flavors - the basic scan & print driver (roughly 50MB depending on the site you get it from) & a full driver package that comes in at 345MB from free-driver-download.com (found that one at other sites too but didn't check size. Basic & full are both v4.2.0. I'm guessing the full package is most of, if not everything, on the install disk. I'm trying to find someone with a disk I can check it against.
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| Re: Re: hp psc 2410 photosmart all-in-one by Anonymous (12/8/07 8:31 AM) reply | + / - | You can download drivers and full installation for free at HP
website.
Good luck
GOD BLESS
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| Re: Re: hp psc 2410 photosmart all-in-one by Anonymous (12/8/07 8:36 AM) reply | + / - | Go to www.hp.com/support and download what you need for free
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| Re: hp psc 2410 photosmart all-in-one by muzandgolf (12/16/07 8:19 AM) reply | + / - | "copy" button light stays on all the time-cant print from the computer and have tried the unplugging routine
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| Re: hp psc 2410 photosmart all-in-one by Bert (12/16/07 6:00 PM) reply | + / - | Could the copy button be stuck? Remove the control panel overlay (it prys off) and see if the problem goes away.
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| Re: Re: Re: hp psc 2410 photosmart all-in-one by Anonymous (12/18/07 8:01 AM) reply | + / - | Read your response. I too have problems with this #@*# printer. Can you elaborate on item 7. Thanks
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| Re: hp psc 2410 photosmart all-in-one by Bert (12/18/07 9:14 PM) reply | + / - | If you are referring to the 1/4/07 8:29 PM post go to the web page below for instructions on removing the scanner glass. While you are at it clean the underside of the glass and the white strip on the right.
http://h10025.www1.hp.com
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| Re: hp psc 2410 photosmart all-in-one by mcollins (12/24/07 10:19 AM) reply | + / - | I too, have the dreaded grinding stuck scanner. After cleaning underside of scanner glass and white strip, make sure you do not smudge or leave fingerprints on white strip or underside of glass when putting back together. Pressed 3 and # at the same time you plug in the power and release buttons after power on to
reset. It worked! I had already bought a new printer, and decided to move the photosmart 24l0 to another room just to use for coping and faxing. Plug it up and power came on. However, when leaving the room, I turned the light switches off, and that turned the power off to the unit, and when I turned the light switch on, the unit came back on stuck grinding again. Took apart again, cleaned, moved printer head back to middle, and restarted fine. I think these units cannot take any type of power surge when the unit is on. If I keep it unplugged and plug it in only when I use it, making sure there are no power interuptions, I can still use it.
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| Re: hp psc 2410 photosmart all-in-one by Frank Mathews (1/6/08 11:58 AM) reply | + / - | I have made attempts to refill cartridges myself and have been successful until a few months ago. I was very happy with my 2410, but now it will no longer print black or color. I have brought the problem on myself by going the cheap direction. How is the best way to attempt cleaning this machine. Obviously, the cleaning and aligning tools do not work. Help.........if someone can. Thanks
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| Re: hp psc 2410 photosmart all-in-one by Bert (1/6/08 10:08 PM) reply | + / - | I assume that you intend to buy a new set of cartridges.
If you want to refurb the print mechanism it is necessary to remove the case. You will need a T10 Torx head driver. If you have a digital camera take some photos along the way to help with reassembly.
Removing the case
1. Remove the rear access door and the rear panel. The panel is held in place by two T10 Torx head screws. There is also a hidden latch near the bottom on the right and left side of the rear panel, a bit tricky to unlatch but patience will prevail.
2. Looking from the rear, disconnect the three cables on the left. Take note of how the two ribbon style cables are plugged in because they can be rotated 180 degrees when replugged.
3. Open the printer as if you are going to change the cartridges, then release the latches on the left and right and the scanner will rotate upward and lift off.
4. There are several T10 screws (they are obvious) that need to be removed and the rest of the case, the top and the two side covers, will come off.
Refurbing the print mechanism
Clean the rear feed rollers with a cloth dampened with water.
Clean the service station. Remove the electronics board and carriage rod to free it from the print mechanism. Scrape out the typical glob of congealed ink. Remove the drive motor and soak the service station in hot water to dissolve the ink buildup.
Clean the carriage rod with alcohol and lubricate it with Lubriplate Aero, available online. The wrong lubricant will cause carriage stalls.
Clean the encoder strip on both sides with water. Make sure that it is threaded through the optical sensor in the carriage when you reinstall it.
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| Re: hp psc 2410 photosmart all-in-one by Bernie Wolfeiler (1/29/08 7:46 PM) reply | + / - | When trying to print from computor, screen with heading
hp psc 2410 series Send Fax.Is there a setting that would correct this?
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| Re: hp psc 2410 photosmart all-in-one by saddam (2/2/08 1:19 AM) reply | + / - | sir,nearly i have been gifted hp psc 2410 photosmart all in one by my uncle.i used it for time period then i installed my windows due to some fault.now i had lost the cd drivers of it therefore it is useless now.plz help me in this regard soon.
thanking u un anticipation.
SADDAM CHANDIO
LARKANA
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| Re: hp psc 2410 photosmart all-in-one by Anonymous (3/19/08 8:10 PM) reply | + / - |
I've recovered from the grinding/banging noise now about 3 or 4 times in the last 4 years or so, each time a different recovery method was used,any thing from leaving it unplugged for a month to this last one which was the full monty(taking off the glass and cleaning it, then moving the scanner position and holding the partial reset keys while turning it on.
I try to remember to turn off the machine and unplug it during stormy weather so I don't lose power which seems to cause the problem.
If I hadn't payed so much for this HP POS I would have left it to die a long time ago.
Thanks to every one here who stuck it out and reported their fix(s)
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| Re: hp psc 2410 photosmart all-in-one by Gajjru (3/29/08 8:08 AM) reply | + / - | Cleaning the scanner carriage bar did the trick for me. I think this is the most common fault on HP printers. I remember cleaning the carriage bar on an A3 HP printer at my work after it too failed to initialise at start up. If index position is not found the drive belt will slip and make ‘grinding’ noises therefore, unable to register “all clear” at start-up.
1. Open the printer scanner cover – go to this link on how to open the cover http://h10025.www1.hp.com
2. Ensure you have the correct tools – you will need T10 Torx screw driver.
3. When open push the scanner head gently by hand halfway across the carriage bar.
4. Clean the exposed carriage bar on both sides of the scanner head using soft paper towel moistened in alcohol or warm water. Push the scanner head to clean under.
5. Lubricate the carriage bar all the way with Lubriplate Aero (do not use silicon based lubricants).
6. After lubricating the bar push the scanner head back to right but approx. 1cm (1 inch) short from the end stop.
7. Whilst you are at it clean the glass also with paper towel moistened in warm water only. Wipe on the white strip area with only a gentle pressure to avoid damaging the strip.
8. Ensure the insides are dry before re-assembling the cover.
9. Before powering-up press and hold down # and 3 buttons together and then switch on the mains power. Hold the buttons until ‘partial re-set’ appears on the LCD screen then let go of buttons.
10. Follow the instruction on screen and complete the set-up.
11. You should now have a working printer.
Good luck.
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| Re: Re: hp psc 2410 photosmart all-in-one by Anonymous (3/29/08 5:42 PM) reply | + / - | hey! any idea how to reconnect the encoder strip? i am not sure where the mounting hooks are located?
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| Re: hp psc 2410 photosmart all-in-one by Bert (3/29/08 8:23 PM) reply | + / - | Email me by clicking on the crossed tools to the right of my name and I'll email you some photos. Ask for the PSC 2410 encoder strip photos.
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| Re: hp psc 2410 photosmart all-in-one by cjjones58 (4/3/08 5:58 AM) reply | + / - | I am running on Vista. Is there any solution to getting all the bells and whistles from this printer. Photo Zone and the extra stuff that was there on XP or not there. Have talked to HP but they were no help. I would just like to have all the features that came with the printer available - running on Vista. Can anybody help me?
Thank you.
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| Re: hp psc 2410 photosmart all-in-one by Bert (4/3/08 6:44 PM) reply | + / - | HP has chosen to 'punish' Vista users for not buying a new printer by not supplying a full featured driver, i.e. you are never going to have all of the features you enjoyed when using XP.
Go to this web page and scroll down to Using the Advanced Printer Functions.
http://h10025.www1.hp.com
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| Re: hp psc 2410 photosmart all-in-one by Anonymous (4/3/08 9:43 PM) reply | + / - | Got a new computer running Vista OS instead of XP. Vista keeps trying to auto-install the drivers for my 2410 all-in-one for me, over and over, every time I boot up or power off/on the printer. But it continues to not work - every time I try to print I cannot see my printer to select it to print to. Have tried reattaching cables, uninstalling the driver manually prior to trying another reinstall. I even downloaded from hp website their diagnostic utility but it can't see my device and gives a message that if my device does not show it was never installed. the computer correctly identifies the 2410 device as plugged into the USB port but I just cant get the driver successfully installed (altho I always get a message from Vista that it HAS successfully installed).
HP support is worse than useless.
Anyone have any other ideas? I'm about ready to give up and go get something new just so I can have something - anything - that works!!!!
PS - and it won't be an HP!!!!
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| Re: hp psc 2410 photosmart all-in-one by zs (4/5/08 8:25 PM) reply | + / - | i have a problem with my hp 2410. the lights keep flashing and an error message comes up saying 'remove and check colour cartridge'. so i bought a new cartridge but it still has the same error message!!!!!
does anyone know what to do???
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| Re: Re: hp psc 2410 photosmart all-in-one by maryeee (6/1/08 7:26 PM) reply | + / - | Any other ideas? My 2410 is still frozen with the hour glass.
Thanks, maryeee
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| Re: hp psc C5140 photosmart all-in-one for desk by Emogene Pelton (7/17/08 10:21 AM) reply | + / - | My son bought me a Photosmart C5140 for my old computer at Fry's. The old computer quit and I had to buy a new Hp computer, but I cant find my disk to install my Hp Photosmart C5140 All-in-one. My computer is a desk type.
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| Re: Re: Re: hp psc 2410 photosmart all-in-one by Anonymous (8/8/08 8:08 PM) reply | + / - | I'll see your seven and raise you one. I tried moving the scanner head to the middle and other end. no luck, but you're right it is the scanner making the noise.
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| Re: Re: Re: Re: hp psc 2410 photosmart all-in-one by Anonymous (8/8/08 8:12 PM) reply | + / - | three screws. you can use an allen wrench if you don't have a star. two on the left and one under the cover. there is a button on the back of the cover to lift it off. these let you lift it enough to get to the head.
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| Re: hp psc 2410 photosmart all-in-one by Anonymous (8/14/08 3:40 PM) reply | + / - | I had the annoying clicking sound with the hour glass problem too.Just like everyone else,I was ready to toss the thing out the window.You would think that HP would troubleshoot this problem and post a fix but I guess the are to busy counting their money.I tried many of the fixes posted here.The one that actually worked was holding down the cancel button while turning the unit on.Continue to hold the cancel button until it starts working or you start swearing ,whichever one comes first.I used a pen to hold the cancel button down like an earlier poster had suggested.I guess your finger just doesnt push down far enough.If this doesn't work,you can alway take it outside and use it for target practice. Good luck
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| Re: hp psc 2410 photosmart all-in-one by Anonymous (8/24/08 9:35 AM) reply | + / - | I put up the last post.It must have been dumb luck because it worked that time but not again. I finally took off the scanner cover and cleaned the underside of the glass and the white stripe.I put it back together and it worked perfectly. You can find the link to this procedure in a few of the earlier posts.
HP sucks out loud for not posting this fix on their site.
Good luck.
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| Re: hp psc 2410 photosmart all-in-one by Faith12185 (8/26/08 1:41 PM) reply | + / - | Here is hoping that the problem is resolved. I inherited one of these 2410 from my dad. He had it for 5 years and used it a total of five times. He is technologically impaired so I figured I take a look at it there was nothing I could do so he bought a new one and told me I was the lucky new owner of this piece of crap. After reading these post I tried everything. The one that seemed to work was opening it up and cleaning. Just be a careful with the number pad when you go to remove that cause there are two hidden screws under there push down and slide down. Prying it up is not such a good idea. (I broke a clip that way) In total there were 5 screws that needed to be removed. A torque screwdriver will do the job T10 to be exact.
Thanks for all the help :)
Lets see how long this last. Now to find the darn software LoL.
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| Re: Re: hp psc 2410 photosmart all-in-one by designair (edited 9/6/08 4:41 PM) reply | -1 + / - | "Re: hp psc 2410 photosmart all-in-one by RNickel (8/17/07 2:51 PM) reply + / -
I also had the same problem with the flashing on light and the hourglass on the LCD. Holding the cancel button down didn't work. Took it apart and cleaned it, and lubricated the scanner carriage shaft and moved carriage to half way point as suggested and started back up but this also didn't work. I then did a partial re-set of the unit by unplugging it, holding down the pound key and the #3 key and plugging back in. When the LCD showed the partial re-set I let go of the buttons. It went through its re-set and start up and went right to printing a test page and it worked fine after that. Hope this might work for some of you."
These instructions were the fix for me.
THANKS!
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| Re: Re: hp psc 2410 photosmart all-in-one by cburch (edited 9/7/08 8:29 AM) reply | + / - | Bert,
I have discovered the encoder strip had come off on one side. I know where it goes, but I don't know how it goes. Where do I thread it through?
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| Re: hp psc 2410 photosmart all-in-one by Bert (9/7/08 9:17 PM) reply | + / - | Email me by clicking on the crossed tools to the right of my name. Ask for the PSC 2410 encoder strip photos.
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| Re: hp psc 2410 photosmart all-in-one by auber (9/22/08 8:20 PM) reply | + / - | The "cancel method" really works! Im so relieved! Thank uu! ((:
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| Re: hp psc 2410 photosmart all-in-one by Hli (9/30/08 1:23 AM) reply | + / - | I have also a problem with my hp 2410 printer, which the lights are flashing and with an error message of "remove and check colour cartridge" I bought a new color cartridge and install it but the problem still exist. This is also the same problem that I read on this forum with name ZS.
Can anyone help me to fix this problem? Thanks
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| Re: hp psc 2410 photosmart all-in-one by QUIRK (10/1/08 11:19 AM) reply | + / - | HP PRINTERS BLOW!!!! DON'T EVER BUY ONE - THEY ALMOST ALWAYS HAVE MECHANICAL ISSUES THAT WILL LEAVE YOU FRUSTRATED AND BROKE. I HAVE HAD MY PRINTER FIXED THREE TIMES AND IT STILL HAS THIS SAME PROBLEM OF IT GETTING STUCK. THE NEW HP PRINTERS ARE NO BETTER THAN THIS PIECE OF JUNK AND HP CUSTOMER SVC IS A JOKE.
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| Re: hp psc 2410 photosmart all-in-one by Anonymous (10/22/08 8:10 PM) reply | + / - | i fixed mines haha!
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| Re: Re: hp psc 2410 photosmart all-in-one by Anonymous (10/22/08 8:12 PM) reply | + / - | ill tell u wat i did. i disconected everything took it apart by removing the two screws near the copy window thingy. and then i removed the ink cartridges and pluged it in and it workd. the noise grinding that is occuring is caused by the copy bulb. it is just stuck. took me around less than 20 mins to fix it.good luck!
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| Re: hp psc 2410 photosmart all-in-one by Jacqueline Brand (10/23/08 3:32 AM) reply | + / - | Paper seems not to go in all the way. Weird noises and nothing seems to work. This HP is not as good as my former HP. Newer model but not as efficient. It has failed to print, even if the paper was in its proper place. Sure need it fixed promptly. Please help. Thank you.
( HP Photosmart C4280 All in One )
Serial # CN8INRBOHO
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| Re: hp psc 2410 photosmart all-in-one by Pamela Talinger (11/1/08 9:34 AM) reply | + / - | I keep getting a stripping effectin my prints. I have completed sveral cleaning printer heads and alignments and replaced the in cartridge. Nothing seems to help. Any suggestions?
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| Re: hp psc 2410 photosmart all-in-one by Pamela Talinger (11/1/08 10:21 AM) reply | + / - | I keep getting a stripping effect in my prints. I have completed several cleaning printer heads and alignments and replaced the ink cartridge. Nothing seems to help. Any suggestions?
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| Re: hp psc 2410 photosmart all-in-one by Bert (11/1/08 10:28 AM) reply | + / - | If the striping is horizontal the problem is most likely plugged printhead nozzles or a cartridge(s) is running out of ink. New ink cartridges, refills in particular, can be defective.
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| Re: Re: hp psc 2410 photosmart all-in-one by Anonymous (11/2/08 3:20 AM) reply | + / - | How do you clean plugged print head nozzles?
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| Re: Re: hp psc 2410 photosmart all-in-one by Anonymous (11/2/08 5:06 AM) reply | + / - | How do you clean the nozzles?
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| Re: hp psc 2410 photosmart all-in-one by Bert (11/3/08 12:02 AM) reply | + / - | Try soaking in the nozzles in approximately 1/4" (6 mm) of near boiling water.
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| Re: hp psc 2410 photosmart all-in-one by 2410 aio (11/11/08 11:19 PM) reply | + / - | Wow!! It seems I've come to the right place. My eyes are half dried up looking at all the "help". Bert seems to be tech savvy so I'll direct my question to him. For some reason my scanner seems to like to scan about 1/2 of the item I am scanning. About 1 in 20 or so is full size and I get my hopes up only to have them dashed on the rocks of dispair. Any suggestions? I have had thing since '03 and have experienced only one other problem which, when ignored long enough, has actually gone away....for now. Thank you for your consideration.
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| Re: hp psc 2410 photosmart all-in-one by Bert (11/11/08 11:36 PM) reply | + / - | To head off potential problems do the cleaning as described on the following web page.
http://h10025.www1.hp.com
Lubricate the rod that the scanner head travels on with a thin coating of Lubiplate Aero or Chemplex 710, both available online. If your fundamental problem is the scanner head binding on the rod, the wrong lubricant will make the problem worse.
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| Re: hp psc 2410 photosmart all-in-one by fuzzylogic (edited 11/20/08 3:23 AM) reply | + / - | Great tutorial Bert. Have found the 'Lubriplate Aero' (courtesy of Sparesmaster) click on this link- http://www.onlinegaragedoorspares.com , retailing at £6.50 (ex. vat) for 1.75oz tube.
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